Refund & Replacement
Refund and Return Policy
1. If you are unsatisfied with the quality of the item(s) you received, you can submit a return request within 30 days of delivery. Return requests will be assessed and processed by our customer support team. 2. For returns, you will need to provide ...
What should I do if I received a defective or damaged item?
All quality-related issues for items sold directly by esrgear.com are covered by an extensive warranty, starting from the date of delivery (see the product warranty timeframe above for more details). If you have a defective or damaged item, you can ...
How do I apply for a refund?
1) Submit a ticket to obtain a Return Merchandise Authorization (RMA) Number and shipping address. 2) Write the RMA number on the shipping label on the outside of the package. 3) Repack the items in their original packing and make sure to use a ...
What products can be returned or exchanged?
Only products purchased directly on our official website can be returned or exchanged. If you have made a purchase from Amazon or from another reseller, please contact them instead. Undamaged and resaleable products may be returned for a full refund ...
How long is the warranty period for your products?
Product Type Warranty Period (Months) Protective Cases 24 Screen Protectors 12 Wireless Chargers 24 PD Chargers 24 Cables 24 Power Banks 24 Earphones 18 Car Accessories 24 Other Accessories 24 Please note this policy is only applicable for products ...