Refund & Replacement
Refund and Return Policy
1. If you are unsatisfied with the quality of the item(s) you received, you can submit a return request within 30 days of delivery. Return requests will be assessed and processed by our customer support team. 2. For returns, you will need to provide ...
What should I do if I received a defective or damaged item?
All quality-related issues for items sold directly by esrgear.com are covered by an extensive warranty, starting from the date of delivery (see the product warranty timeframe above for more details). If you have a defective or damaged item, you can ...
How do I apply for a refund?
1) Submit a ticket to obtain a Return Merchandise Authorization (RMA) Number and shipping address. 2) Write the RMA number on the shipping label on the outside of the package. 3) Repack the items in their original packing and make sure to use a ...
What products can be returned or exchanged?
Only products purchased directly on our official website can be returned or exchanged. If you have made a purchase from Amazon or from another reseller, please contact them instead. Undamaged and resaleable products may be returned for a full refund ...
How long is the warranty period for your products?
All Products are covered by our one year warranty. Please note this policy is only applicable for products purchased on esrgear.com. For products purchased on Amazon, other websites, or in a physical store, please contact the customer service of the ...