Order & Billing
Why did my online transaction fail?
A few reasons a transaction may have failed include: · A problem with the credit card. · Your online payment gateway settings. · Incorrect card details provided during payment. Here is a list of actions you could take should ...
Does ESR collect and store my credit card details?
We do not collect or store your credit card details. All payments are handled by either PayPal or your credit card provider, based on your method of payment. Once you reach the final stage of the checkout process, you will be taken directly to ...
How do I pay for my order?
We accept the following payment methods: Cards: Visa, Mastercard, or American Express PayPal: For PayPal inquiries, please contact PayPal directly at 1-888-221-1161 (US) or 1-402-935-2050 (calling from outside the US).
Can I change the contents of my order after I’ve placed it?
If your order has not been shipped yet, please submit a ticket to our customer support team and they will help you change the contents of your order. If your order has already been shipped out, we will unfortunately not be able to change its ...
Will you contact me when my order ships?
When your order is shipped, you will receive an email with an order number. An estimated delivery time is usually written on a product’s listing page. Please note that the estimated delivery time is an estimate, not a guarantee. While we make every ...
When will you process my order?
We process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day. Estimated time to ship: For ...
How can I check the status of my order?
If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you have not registered, you can visit the Order Tracking page to get your shipping status. If you still have questions, you can ...