Why didn't I receive a reply when I submitted a ticket or sent an email?
If you don't receive a response from our Customer Support Team within 24 hours of contacting us, please check your email's Spam folder. Our emails may have been filtered incorrectly by your email server. In order to help ensure proper delivery of ...
How do I unsubscribe from the ESR mailing list?
As a member of the ESR mailing list you’re automatically an ESR Super User and get to enjoy many awesome benefits, including being the first to receive our latest product news and monthly discount codes. However, if you no longer wish to be an ESR ...
Why can't I log into my account?
You may not be able to log into your account because of one or more of the following reasons: 1. You may only have joined our mailing list and not created an account. To create an account, click here. 2. You may not have activated your account. After ...
What are the benefits of being an ESR Super User?
As an ESR Super User, you’ll enjoy the following awesome benefits: 1. An upgraded 24-month warranty 2. Exclusive access to new products for free 3. Free product upgrades 4. 15% Off Your First Order 5. Free Shipping On Your Second Order 6. Super User ...
How do I become an ESR Super User?
To join the half a million people already enjoying the benefits of being an ESR Super User couldn’t be easier. When you receive your purchased item, you’ll find a Super User signup card inside the product box. Just scan the QR code and follow the ...
Do I need to create an account to make a purchase on the ESR website?
No, you can make purchases on the website without having an account. However, we highly recommend creating an account with us so you can enjoy the following benefits: 1. Default shipping/billing address: you can set up an address that will be used by ...