Will there be an impact on customer support response times?
We are currently experiencing a very high volume of customer support tickets. We are working around the clock to respond to all of them, but please note that it may take longer than usual to receive a response.
Can I get the virus from a package?
We're working hard to get your orders to you quickly and safely. The World Health Organization has stated that packages pose no risk of spreading COVID-19. Regardless, we take the safety of our customers and employees very seriously, so we've ...
How much does shipping cost and when will I receive my order?
Notes: *1. Click here for updated COVID-19 shipping timelines for every country. 2. This is a general guide, and delays may be caused by natural disasters, inclement weather, war, public holidays, and other factors outside of our control. 3. Due to ...
When will you process my order?
We process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day. Estimated time to ship: For ...
Will fingerprints show up on my screen protector?
Please note that “fingerprint-resistant” does not mean that fingerprints will never show up on your screen (though they will be less frequent/noticeable). Rather, the oleophobic coating on our screen protectors makes them much easier to wipe clean. ...
Will shipping be delayed by the coronavirus and when will I receive my order?
*Due to the logistical challenges posed by COVID-19, please be aware that processing & shipping may take significantly longer than usual. *This timetable is for reference only. External factors may result in significant delays not reflected in the ...