Why didn't I receive a reply when I submitted a ticket or sent an email?
If you don't receive a response from our Customer Support Team within 24 hours of contacting us, please check your email's Spam folder. Our emails may have been filtered incorrectly by your email server. In order to help ensure proper delivery of emails to your inbox, you can add email senders esr.support@esrgear.com to your Whitelist. To stay in the loop and add us to your Whitelist, change your settings here.
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How do I become an ESR Super User?
To join the half a million people already enjoying the benefits of being an ESR Super User couldn’t be easier. When you receive your purchased item, you’ll find a Super User signup card inside the product box. Just scan the QR code and follow the ...
What should I do if my discount code is not working?
If your discount code is not working, it may be for a number of reasons: · The code may be expired · The code may have been entered incorrectly · The code may not apply to any of the products in your cart If you have checked all ...
How much does shipping cost and when will I receive my order?
Notes: 1. If the warehouse in your country is out of stock, your order will be shipped from a warehouse in a different country. This will add approximately 10-15 days to the shipping time of your order. 2. The recipient will be responsible for any ...
Why can't I log into my account?
You may not be able to log into your account because of one or more of the following reasons: 1. You may only have joined our mailing list and not created an account. To create an account, click here. 2. You may not have activated your account. After ...
How do I unsubscribe from the ESR mailing list?
As a member of the ESR mailing list you’re automatically an ESR Super User and get to enjoy many awesome benefits, including being the first to receive our latest product news and monthly discount codes. However, if you no longer wish to be an ESR ...