What is the warranty process for resellers if a customer returns an item?
ESR provides its partners with a limited lifetime warranty for all protection products (cases and screen protectors) and a 1-year warranty for all other product categories. We will issue a credit note for any product returns due to manufacturer defects. You will not need to send the returned items back to us; simply provide us with a few pictures as proof.
How long is the warranty period for your products?
Product Type Warranty Period (Months) Protective Cases 24 Screen Protectors 12 Wireless Chargers 24 PD Chargers 24 Cables 24 Power Banks 24 Earphones 18 Car Accessories 24 Other Accessories 24 Please note this policy is only applicable for products ...
What should I do if I received a defective or damaged item?
All quality-related issues for items sold directly by esrgear.com are covered by an extensive warranty, starting from the date of delivery (see the product warranty timeframe above for more details). If you have a defective or damaged item, you can ...
What is the ordering process for resellers?
After you finish registering, you will be provided with an Excel order form with product details and prices. You can simply fill the form in with your desired quantities and then email it back to your ESR account manager. We will get back to you soon ...
When will you process my order?
We process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day. Estimated time to ship: For ...
Will there be an impact on customer support response times?
We are currently experiencing a very high volume of customer support tickets. We are working around the clock to respond to all of them, but please note that it may take longer than usual to receive a response.