What is the warranty process for resellers if a customer returns an item?
ESR provides its partners with a limited lifetime warranty for all protection products (cases and screen protectors) and a 1-year warranty for all other product categories. We will issue a credit note for any product returns due to manufacturer defects. You will not need to send the returned items back to us; simply provide us with a few pictures as proof.
What is the ordering process for resellers?
After you finish registering, you will be provided with an Excel order form with product details and prices. You can simply fill the form in with your desired quantities and then email it back to your ESR account manager. We will get back to you soon ...
When will you process my order?
We process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day. Estimated time to ship: For ...
Do you provide ship-to-door service for resellers?
Yes, we do. If you choose “ship-to-door” service, we will ship your order to your country via a third-party shipping company. We normally use DHL or FedEx unless you have another delivery company you’d prefer. Please note that DHL or FedEx may ...
How do resellers pay for their orders?
We accept order payments via bank transfer and PayPal.
Can I change the contents of my order after I’ve placed it?
If your order has not been shipped yet, please submit a ticket to our customer support team and they will help you change the contents of your order. If your order has already been shipped out, we will unfortunately not be able to change its ...