Can I get the virus from a package?
We're working hard to get your orders to you quickly and safely. The World Health Organization has stated that packages pose no risk of spreading COVID-19. Regardless, we take the safety of our customers and employees very seriously, so we've implemented strict health inspection standards in all of our warehouses.
What should I do if my package is lost?
If you feel that your package is lost or missing, please Contact Support as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 1 to 3 business days to ...
Will there be an impact on customer support response times?
We are currently experiencing a very high volume of customer support tickets. We are working around the clock to respond to all of them, but please note that it may take longer than usual to receive a response.
How do I get a VIP discount?
Once you've placed at least one order via the ESR website, you'll receive an invitation email from us. Follow the instructions to sign up for our VIP program. The process is completely free and comes with several major benefits. Once you sign up for ...
How do I get the student discount?
To receive a 20% student discount, simply register with Student Beans and verify your student status.
What if I have a problem after my order has been delivered?
A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please Contact Support within three business days of receiving your order with a detailed ...