How do I check the logistics information for a free test product?
more information about your free product, you can submit a ticket to our
customer support team.
Do I need to pay any shipping costs for product testing?
No, product testing is totally free. We just invite participants to write an honest review after receiving the product. After receiving your product, you will receive an email requesting your feedback on the product and asking you to share your ...
How can I check the status of my order?
If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you have not registered, you can visit the Order Tracking page to get your shipping status. If you still have questions, you can submit ...
How do I participate in a FirstLook product testing?
To participate in FirstLook, make sure you are an ESR VIP and subscribed to our newsletter. You'll be notified whenever there is a new product testing.
What are the benefits of being an ESR VIP?
ESR VIPs enjoy the following benefits: 1. A FREE SHIPPING code once per month 2. A $5 discount on orders over $25 3. An exclusive reward on your birthday 4. Opportunities to test our newest products for FREE 5. Top priority in shipping & delivery 6. ...
What should I do if I received a defective or damaged item?
All quality-related issues for items sold directly by esrgear.com are covered by an extensive warranty, starting from the date of delivery (see the product warranty timeframe above for more details). If you have a defective or damaged item, you can ...