What if I have a problem after my order has been delivered?
timely notification and valid proof can help us resolve your issue(s) as
quickly as possible. If you encounter any of the following problems with your
order, please submit a ticket
within three business days of receiving your order with a detailed description
of the issue(s) you are having along with any other relevant information:
Damaged items in the package.
Items in the package are not the products you ordered or some
items are missing.
The package is marked as having been signed for on the courier’s
website, but you did not receive the package.
How can I check the status of my order?
If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you have not registered, you can visit the Order Tracking page to get your shipping status. If you still have questions, you can submit ...
When will you process my order?
We process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day. Estimated time to ship: For ...
The order tracker is not updating.
Once you receive a shipping confirmation e-mail, it means that your order has been processed and shipped out. If the tracking does not update, it may be due to one of the following reasons: a. Your order is on its way, but the post office has not ...
Will you contact me when my order ships?
When your order is shipped, you will receive an email with an order number. An estimated delivery time is usually written on a product’s listing page. Please note that the estimated delivery time is an estimate, not a guarantee. While we make every ...
How much does shipping cost and when will I receive my order?
Notes: *1. Click here for updated COVID-19 shipping timelines for every country. 2. This is a general guide, and delays may be caused by natural disasters, inclement weather, war, public holidays, and other factors outside of our control. 3. Due to ...