What should I do if my package is lost?

What should I do if my package is lost?

If you feel that your package is lost or missing, please submit a ticket as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 1 to 3 business days to process. We will do our best to handle your case quickly.


    • Related Articles

    • Can I get the virus from a package?

      We're working hard to get your orders to you quickly and safely. The World Health Organization has stated that packages pose no risk of spreading COVID-19. Regardless, we take the safety of our customers and employees very seriously, so we've ...
    • What if I have a problem after my order has been delivered?

      A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please submit a ticket within three business days of receiving your order with a detailed ...
    • How do I apply for a refund?

      1) Submit a ticket to obtain a Return Merchandise Authorization (RMA) Number and shipping address. 2) Write the RMA number on the shipping label on the outside of the package. 3) Repack the items in their original packing and make sure to use a ...
    • What are some tips for installing my screen protector?

      You may click here to view step-by-step installation videos for our screen protectors. In addition, here are a few tips to help you successfully install your screen protector: Before installing the screen protector, please follow the instructions ...
    • What products can be returned or exchanged?

      Only products purchased directly on our official website can be returned or exchanged. If you have made a purchase from Amazon or from another reseller, please contact them instead.  Undamaged and resaleable products may be returned for a full refund ...