What should I do if my package is lost?
you feel that your package is lost or missing, please Contact Support as soon as possible. We
will carry out a full investigation to determine the next steps. Once we obtain
all of the relevant information, it will take 1
to 3 business days to process. We will do our best to handle your case
What if I have a problem after my order has been delivered?
A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please Contact Support within three business days of receiving your order with a detailed ...
Why can't I log into my account?
You may not be able to log into your account because of one or more of the following reasons: 1. You may only have joined our mailing list and not created an account. To create an account, click here. 2. You may not have activated your account. After ...
The order tracker is not updating.
Once you receive a shipping confirmation e-mail, it means that your order has been processed and shipped out. If the tracking does not update, it may be due to one of the following reasons: a. Your order is on its way, but the post office has not ...