Can I change the contents of my order after I’ve placed it?

Can I change the contents of my order after I’ve placed it?

If your order has not been shipped yet, please submit a ticket to our customer support team and they will help you change the contents of your order.

If your order has already been shipped out, we will unfortunately not be able to change its contents.

If you ordered the wrong thing by mistake, there are 2 possible solutions:

1.      You can place a new order on our website for the product you actually wanted. You can then return the incorrect product to us at a later date for a refund. We will only be able to issue the refund once we receive the original item. This is typically the fastest way to receive the correct product.

2.      You can wait for the incorrect order to arrive and send it back to us. We will contact you when we receive it. Please note that we will only be able to send the new product after receiving the original item.

If you'd like to return or exchange an item, please submit a ticket to our customer support team.

*Please note that we will be unable to cover any shipping fees incurred from this process.


    • Related Articles

    • How can I check the status of my order?

      If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you have not registered, you can visit the Order Tracking page to get your shipping status. If you still have questions, you can submit ...
    • When will you process my order?

      We process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day. Estimated time to ship: For ...
    • The order tracker is not updating.

      Once you receive a shipping confirmation e-mail, it means that your order has been processed and shipped out. If the tracking does not update, it may be due to one of the following reasons:  a. Your order is on its way, but the post office has not ...
    • Will you contact me when my order ships?

      When your order is shipped, you will receive an email with an order number. An estimated delivery time is usually written on a product’s listing page. Please note that the estimated delivery time is an estimate, not a guarantee. While we make every ...
    • What if I have a problem after my order has been delivered?

      A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please submit a ticket within three business days of receiving your order with a detailed ...