Will you contact me when my order ships?

Will you contact me when my order ships?

When your order is shipped, you will receive an email with an order number. An estimated delivery time is usually written on a product’s listing page.

Please note that the estimated delivery time is an estimate, not a guarantee. While we make every effort to meet the target dates, shipping/delivery may be delayed by a number of factors, such as production issues. If the delay is significant, we will contact you via email. We will provide you with an updated shipping date and give you the choice of either waiting for or canceling your order.


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