Will you contact me when my order ships?
your order is shipped, you will receive an email with an order number. An
estimated delivery time is usually written on a product’s listing page.
note that the estimated delivery time is an estimate, not a guarantee. While we
make every effort to meet the target dates, shipping/delivery may be delayed by
a number of factors, such as production issues. If the delay is significant, we
will contact you via email. We will provide you with an updated shipping date
and give you the choice of either waiting for or canceling your order.
How can I check the status of my order?
If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you have not registered, you can visit the Order Tracking page to get your shipping status. If you still have questions, you can ...
When will you process my order?
We process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day. Estimated time to ship: For ...
The order tracker is not updating.
Once you receive a shipping confirmation e-mail, it means that your order has been processed and shipped out. If the tracking does not update, it may be due to one of the following reasons: a. Your order is on its way, but the post office has not ...
Can I change the contents of my order after I’ve placed it?
If your order has not been shipped yet, please submit a ticket to our customer support team and they will help you change the contents of your order. If your order has already been shipped out, we will unfortunately not be able to change its ...
Will shipping be delayed by the coronavirus and when will I receive my order?
Notes: *1. Due to the current pandemic situation, shipping may be delayed. 2. This is a general guide, and delays may be caused by natural disasters, inclement weather, war, public holidays, and other factors outside of our control. 3. Due to SF's ...