How do I apply for a refund?

How do I apply for a refund?

1) Contact Support to obtain a Return Merchandise Authorization (RMA) Number and shipping address.

2) Write the RMA number on the shipping label on the outside of the package.

3) Repack the items in their original packing and make sure to use a sturdy protective box to ship the items that are being returned.

Please note returns may be rejected if items do not meet the above requirements. ESR is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. It is not possible to process a request for a refund for non-quality issues with items that have exceeded this 30-day window.

    • Related Articles

    • Refund and Return Policy

      1. If you are unsatisfied with the quality of the item(s) you received, you can submit a return request within 30 days of delivery. Return requests will be assessed and processed by our customer support team. 2. For returns, you will need to provide ...
    • How do I use a discount code?

      You can apply a discount code on the cart or checkout page. To use your discount code on the cart page, enter your code and click the “Apply coupon” button. Don’t forget to click “Proceed to checkout” to complete your order. To use your discount code ...
    • What should I do if my discount code is not working?

      If your discount code is not working, it may ​be for a number of reasons: ·      The code may be expired ·      The code may have been entered incorrectly ·      The code may not apply to any of the products in your cart   If you have checked all ...
    • How do I purchase a gift card?

      Gift cards can be purchased here. You can use one of our default design by clicking the “Choose Design” button or upload a custom image with the “Customize” button. 1. Once you purchase a gift card, the designated recipient will receive an email with ...
    • How long is the warranty period for your products?

      All Products are covered by our one year warranty. Please note this policy is only applicable for products purchased on For products purchased on Amazon, other websites, or in a physical store, please contact the customer service of the ...