Do I need to pay any shipping costs for product testing?
No, product testing is totally free. We just invite
participants to write an honest review after receiving the product.
receiving your product, you will receive an email requesting your feedback on
the product and asking you to share your experience on social media or on its
ESR product page.
If you decide to leave a review, we’d greatly appreciate it
if you’d send us a link to and screenshot of it. Submitting a review will
greatly increase your chances of being selected to test again.
How do I participate in a FirstLook product testing?
To participate in FirstLook, make sure you are an ESR VIP and subscribed to our newsletter. You'll be notified whenever there is a new product testing.
Do I need to register an account to make a purchase?
While you do not need to register to make a purchase, we suggest that you create an account with us for a faster and easier shopping experience. A few of the benefits of having an account: · Change your default shipping address · ...
How much does shipping cost and when will I receive my order?
Notes: *1. Click here for updated COVID-19 shipping timelines for every country. 2. This is a general guide, and delays may be caused by natural disasters, inclement weather, war, public holidays, and other factors outside of our control. 3. Due to ...
How do I pay for my order?
We accept the following payment methods: Cards: Visa, Mastercard, or American Express PayPal: For PayPal inquiries, please contact PayPal directly at 1-888-221-1161 (US) or 1-402-935-2050 (calling from outside the US).
Refund and Return Policy
1. If you are unsatisfied with the quality of the item(s) you received, you can submit a return request within 30 days of delivery. Return requests will be assessed and processed by our customer support team. 2. For returns, you will need to provide ...