How long is the warranty period for your products?

How long is the warranty period for your products?

Product Type

Warranty Period (Months)

Protective Cases

24

Screen Protectors

12

Wireless Chargers

24

PD Chargers

24

Cables

24

Power Banks

24

Earphones

18

Car Accessories

24

Other Accessories

24

Please note this policy is only applicable for products purchased on esrgear.com. For products purchased on Amazon, other websites, or in a physical store, please submit a ticket to our customer support team for assistance. Our friendly customer support team are on hand to quickly help with any questions or concerns.

Please note the following are not covered by your warranty:

1). Products without sufficient proof of purchase

2). Lost or stolen products

3). Items that have passed their warranty period

4). Non-quality related issues (after 30 days of purchase)

5). Free products

6). Repairs through 3rd parties

7). Damage from outside sources

8). Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

9). Products not received due to the incorrect shipping information provided

10). Errors in tax calculations due to the incorrect postal code provided

Please be advised, shipping fees are non-refundable and return-related shipping costs will be borne by the returner. Any discounts that were applied due to a minimum purchase requirement may not be applicable after a removal of product(s). Discounts that were applied to second/subsequent item(s) may be revoked on partial return of an order, and unreturned items may be charged at original price. Shipping fees may also apply.


ESR is NOT liable for

• Misuse of the products, or non-compliance with their user manuals

• Any accidental, indirect or punitive damages incurred from use of ESR products, including but not limited to; loss of data, device damage, monetary loss etc.

• Any deliberate distortion or abuse of warranties for personal benefit

Note: ESR reserves the right to final explanation of all the above terms.

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