How can I check the status of my order?
you have registered an account with us, you can check the status of an ordered
item in the “My Orders” menu. If you have not registered, you can visit
the Order Tracking page to get your shipping status. If you still have
questions, you can Contact Support to our customer support team.
The order tracker is not updating.
Once you receive a shipping confirmation e-mail, it means that your order has been processed and shipped out. If the tracking does not update, it may be due to one of the following reasons: a. Your order is on its way, but the post office has not ...
When will you process my order?
We process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day. Estimated time to ship: For ...
Will you contact me when my order ships?
When your order is shipped, you will receive an email with an order number. An estimated delivery time is usually written on a product’s listing page. Please note that the estimated delivery time is an estimate, not a guarantee. While we make every ...
What if I have a problem after my order has been delivered?
A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please Contact Support within three business days of receiving your order with a detailed ...
Do I need to create an account to make a purchase on the ESR website?
No, you can make purchases on the website without having an account. However, we highly recommend creating an account with us so you can enjoy the following benefits: 1. Default shipping/billing address: you can set up an address that will be used by ...