Will shipping be delayed by the coronavirus and when will I receive my order?
*Due to the logistical challenges posed by COVID-19, please be aware that processing & shipping may take significantly longer than usual. *This timetable is for reference only. External factors may result in significant delays not reflected in the ...
How much does shipping cost and when will I receive my order?
Notes: *1. Click here for updated COVID-19 shipping timelines for every country. 2. This is a general guide, and delays may be caused by natural disasters, inclement weather, war, public holidays, and other factors outside of our control. 3. Due to ...
Can I get the virus from a package?
We're working hard to get your orders to you quickly and safely. The World Health Organization has stated that packages pose no risk of spreading COVID-19. Regardless, we take the safety of our customers and employees very seriously, so we've ...
Will you contact me when my order ships?
When your order is shipped, you will receive an email with an order number. An estimated delivery time is usually written on a product’s listing page. Please note that the estimated delivery time is an estimate, not a guarantee. While we make every ...
What products can be returned or exchanged?
Only products purchased directly on our official website can be returned or exchanged. If you have made a purchase from Amazon or from another reseller, please contact them instead. Undamaged and resaleable products may be returned for a full refund ...